Stop being your own claims department.

We bring a free snapshot of your recent reviews and complaints, show you how we’d have handled them, and tell you which plan fits. No pitch deck, no pressure.

Within 7 days of your kickoff call. Your total time is about an hour: the 15‑minute call, a 30-minute kickoff and 15 minutes to give us access.

Access to the platforms we’ll work in. You add us yourself, every action we take goes into the case file, and you can remove our access at any time. We sign an NDA before we start. We agree the exact list with you on your kickoff call.

Belgrade, Serbia. We’ve handled US moving claims for nearly 10 years, for 250+ moving companies. Our 125+ agents work in English, Monday to Friday, 9 a.m. to 5 p.m. in your time zone, with longer hours available if you need them. Anything that comes in after hours is answered the next business day.

One unhappy customer, start to finish. If the same customer files a claim, disputes the charge and posts a 1-star review, that’s one case, not three. Two different customers are 2 cases.

By your cases. Count how many unhappy customers you deal with in a typical month and pick the plan that covers them. The move ranges are only a rough guide. Go over in a busy month and each extra case is $199 flat.

We keep working. Claim and chargeback deadlines don’t wait, so neither do we. You hear about it the same day, and each extra case is $199 flat on your next invoice. If it happens every month, a bigger plan is cheaper.

No, each month starts fresh. That’s why we size your plan on the first call, from your real numbers.

Usually, yes. A $150 claim handled badly turns into a chargeback or a 1-star review. Handled early, it closes in days, and it’s still just one case.

Monthly plans: no. Cancel with 30 days’ notice. Annual plans come with 2 months free. Dedicated has a 3-month minimum, then runs month to month.

Give us 30 days’ notice. We hand back every open case with its full file, and the email address and phone number in your name stay yours.

You do. You set a limit on day one. Under it, we settle without bothering you. Over it, you decide.

No. You pay settlements directly. We never hold your money.

That’s on us. If we miss a deadline or settle outside the limit you set, we take responsibility for it. The exact terms are in our service agreement.

Yes. Your customers, cases and files are never shared with or combined with another client’s. Agents are assigned by city, so the same agent never works for 2 movers in the same city.

Only if you tell them. We answer as “[Your Company] Customer Care”, from an email address and phone number in your name.

Yes. Every call and email is handled by a trained person on our team. With your customers, agents use an American work name. We don’t use AI agents.

Yes. Every interstate claim stays inside the federal deadlines: acknowledged within 30 days, answered within 120. We acknowledge within 1 business day anyway.

No, and be careful with anyone who says they can. What we commit to is the work: evidence filed before the deadline, customers called, problems fixed. So far in 2026, we’ve lost 7 chargebacks out of 60+.

No. We work the reviews that come from an unhappy customer: we call them, fix the problem and invite them to update the review. General review replies and review requests aren’t part of our service.

In the case studies above, and on your call: ask, and we’ll put you in touch with an owner who runs a company your size.